I want to return my order

If you wish to return an order placed with Kasikao, please follow these steps:

1. Return Period
   • You have 30 days from the delivery of the order to request a return.
2. Valid Reasons for Return
   • Kasikao authorizes returns if the order is in bad condition, broken or wrong.
3. Application Process
   • Send an e-mail to info@kasikao.com with the following information:
     • Subject: Return Request
     • Name and Surname
     • Order Number
     • Your e-mail address
4. Review by Kasikao
   • The sales department will review your request to verify that the return is justified.
5. Return Costs
   • The customer must pay the return shipping costs, except in cases of shipping error on the part of Kasikao.
6. Defective Products
   • If the product is defective, Kasikao will send a new product or one with similar characteristics.
7. Reimbursement
   • In case of cancellation of the order, Kasikao will refund the amount:
     • For PayPal payments, we will reimburse directly.
     • Alternatively, you may choose another product from the catalog.

Important:

• Returns must be authorized by Kasikao.
• Make sure that the reason for the return is valid (bad condition, broken or wrong product).
• Keep the original packaging and all product accessories.

If you have any additional questions about the return process, please do not hesitate to contact customer service directly.