How will I be reimbursed?

When a refund is approved at Kasikao, the refund will be processed as follows:

1. Method of Reimbursement
   • The money will be refunded using the same payment method that was used to make the original purchase..
2. Repayment terms
   • Once the return has been approved, you will receive a confirmation e-mail.
   • The refund will be processed within approximately 12 business days from the date the return package is shipped..
3. Reimbursement Visibility
   • The refund will be visible on your bank statement within 5 working days..
   • If the payment was made with PayPal, the refund will appear in your PayPal account within 48 hours...
4. Reimbursement Deductions
   • The refund will include the cost of the product, but not the original shipping charges (if any)..
   • If a discount voucher was used in the original purchase, the refund may be adjusted according to the terms of the voucher..
5. Partial Refunds
   • In case of partial returns of an order, the refund will be adjusted proportionally..

It is important to note that the time it takes for the refund to be credited to your account may vary depending on your bank. If you have any specific questions about your refund, please do not hesitate to contact customer service directly.