I received the wrong item

If you have received an item that does not correspond to your Kasikao order, follow these steps to resolve the situation:

1. Order Verification
   • Check your original order and compare it with the item you received to confirm that it is indeed an error.
2. Documentation
   • Take photographs of the item received and the packaging.
3. Immediate Contact
   • Contact Kasikao as soon as possible, preferably within 30 days after receipt of the order.
4. Claim Process
   • Send an e-mail to info@kasikao.com with the following information:
     • Subject: Wrong Article
     • Name and Surname
     • Order Number
     • Your e-mail address
     • Description of the problem (including the item you were supposed to receive and the item you actually received)
     • Attached are photographs of the wrong item
5. Review by Kasikao
   • The sales department will review your claim to verify that it is a shipping error.
6. Solution
   • If it is confirmed that you have received the wrong item, Kasikao:
     • You will be responsible for the cost of returning the incorrect item.
     • It will ship the correct item to your address at no additional cost.
7. Refund or Replacement
   • In case the correct item is not available, Kasikao can offer you:
     • A full refund of the amount of the wrong product.
     • The option to choose another product from the catalog.

Important:

• Act quickly to report the error within the established timeframe.
• Retain all original packaging and accessories of the wrong item.
• Do not attempt to use or alter the item you received incorrectly, as this may affect your right to return or replacement.

If you have any additional questions about the process of returning the wrong item, please feel free to contact customer service directly for personalized assistance.