What happens if my order is damaged?

If you receive an order from Kasikao that is damaged, please follow these steps:

1. Immediate Inspection
   • Check your order as soon as you receive it for any damage.
2. Documentation
   • Take photographs of the damaged product and packaging.
3. Quick Contact
   • Contact us as soon as possible, within 30 days of receipt of order.
4. Claim Process
   • Send an e-mail to info@kasikao.com with the following information:
     • Subject: Damaged Order
     • Name and Surname
     • Order Number
     • Your e-mail address
     • Detailed description of the damage
     • Attach photographs of the damaged product
5. Review by Kasikao
   • The sales department will review your claim to verify the damage..
6. Solution
   • If the product is confirmed to be defective or damaged, Kasikao:
     • Will send a new replacement product.
     • O will provide a product of similar characteristics/category.
7. Return Costs
   • In case of shipping error on the part of Kasikao (including damaged products), the company will bear the costs of return..
8. Refund or Replacement
   • Depending on the situation, Kasikao can offer:
     • A full refund of the damaged product.
     • A replacement of the product with a new one.
     • The option to choose another product from the catalog.

Important:

• Act quickly to report the damage within the established timeframe.
• Retain all original packaging and product accessories.
• Do not attempt to use or repair the damaged product, as this may affect your right to return or replacement.

If you have any additional questions about the process of returning damaged products, please contact customer service directly for personalized assistance.