About my order

Once the order is received in the warehouse, we will prepare to confirm the stock of the items available, after this step, we will send you an email confirming the merchandise and its shipment or informing you of its status.

Returns and refunds

The user must check the good condition of the package with the transport company at the time of delivery, reporting on the delivery note any anomaly that could be detected in the packaging. If later, once the product has been checked, any incident is detected (blow, breakage, damage, etc.), it must be reported by e-mail to info@kasikao.com in the shortest possible time (maximum 7 working days), in order to process the return.